Product Questions
Can I make a custom 5-Pack Mix & get a discount?
Yes!
For a custom 3-Pack:
1. Add 3 x Singles to cart
2. Use discount code CUSTOM3 at checkout for a 10% pack discount
For a custom 5-Pack:
1. Add 5 x Singles to cart
2. Use discount code CUSTOM5 at checkout for a 20% pack discount
Please note discount codes cannot be stacked.
How do I activate my Ashley Alarm?
• Give the pin / ring on the top of the device a firm pull and face it toward your intended target.
• The Alarm will emit a piercing 130db siren and the LED light will flash.
• To stop the Alarm, replace the pin in the top of the device.
If you're testing your alarm, place a finger or thumb over the speaker on the back of the Alarm to save your ears.
What's included in my Ashley Alarm order?
Every Ashley Alarm purchase includes:
• Ashley Alarm(s)
• Strong, Solid, Silver Keychain(s)
• Directions for use
• A 2-year warranty
How long will the alarm batteries last?
Ashley Alarm 2 is rechargeable (via USB) and will last up to 1 year on standby.
When activated, Alarm 2 will emit both light and 130db+ sound for up to 90 minutes.
To test the rechargeable battery on Alarm 2, press the torch/flashlight button on the side of the alarm. A red light will flash 10 times if the battery needs recharging (is below 3.2v).
Ashley 1 will last for up to 2 years on standby. This is double the industry standard.
When activated the Alarm will emit both light and sound continuously for over an hour, reducing to just 108db after 1 hour.
How do I replace Ashley's batteries in Alarm 1?
To replace the Ashley Alarm 1 batteries is quick and painless:
• Twist the pin on the top of your alarm both ways to release the front and back
• Remove the two internal screws
• Replace the two CR2032 batteries
• Replace the two screws
• Snap the two sides of the alarm back together
How loud is 130 decibels?
Have you ever stood outside and felt the need to duck when a LOUD jet flew low overhead?
That was 130db.
It's also louder than standing next to a speaker at a rock concert.
How bright is 200-lumens?
More than bright enough to help disorientate a potential threat and give you vital seconds to evade an attack.
Where can I buy Ashley products?
Ashley products are available exclusively from our website and Amazon UK only.
What payment methods do you accept?
Ashley accepts Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, PayPal Credit, PayPal Pay in 3, and Klarna.
Shipping information
Where do you ship to?
We deliver wordwide – throughout the UK, Europe, Australia, the USA and beyond.
Please note that while we do ship orders outside of the United Kingdom, international orders can be tricky as customs rules vary widely from country to country. By placing an international order, you understand that you are solely responsible for any and all customs, taxes, tariffs, or any other costs which this order may incur and we cannot issue a refund for any inability to receive the package after we have sent it out.
Do you offer free delivery?
UK - On all orders of £30 or more. (2+ alarms)
International (Europe, USA) - On all orders of £70 or more. (5+ alarms)
How much is shipping?
United Kingdom
Free on UK orders of £30 or more (2+ alarms).
For UK orders under £30, shipping is just £2.99 with all orders delivered by Royal Mail.
International
Free on European/USA orders of £70 or more (5+ alarms).
For international orders under £70, shipping is calculated live at checkout by our carriers.
How long will it take to receive my order?
We make every human effort to dispatch all orders placed before 1pm on the very same day.
All orders are dispatched from the UK and delivered in 1-4 days by Royal Mail.
International orders take 2-11 days typically.
We do offer Express Delivery options at checkout.
All live time frames can also be seen at checkout.
Where will my order ship from?
Right here from our office in Hampshire, England. We post all orders via Royal Mail.
How will I know when my order has shipped?
We'll email and/or send you a text message when your order has been dispatched (along with tracking details).
Will I be emailed a tracking number?
Yes! Your dispatch confirmation email and/or text message will contain all tracking/delivery confirmations.
Please allow up to 12 hours for this information to go "live" before reviewing your order status.
Warranty
Does Ashley include a warranty?
Absolutely. All Ashley products come with a two (2) year warranty from the date of purchase.
What's covered under the warranty?
The warranty covers any operational product defects for up to two (2) years from the date of purchase.
The warranty does not cover damage due to wear and tear, malicious or intentional damage, water damage, battery replacements, loss, and/or theft.
Returns & Exchanges
How do I ship my order back to you?
If you need to process a return for any reason, email us within 30 days of delivery and we'll be happy to help arrange a return for you.
No questions asked, although we truly would welcome your feedback so we can continue to improve.
Any other questions?
Please email us and we'll be happy to help!